When you can't find your answer in the Product Documentation or Forum and have a question for our support team there are a few other ways to reach out to us. The quickest and easiest method is to use the My Support Tickets section of the Support menu you'll find in the upper right corner when logged into TrackVia. Using this you will always be able to add additional information, share files, and see any updates made by TrackVia as we work on your ticket. This also allows you to give us a phone number to reach you if we have questions and you can always revisit a closed ticket if you need to look up what our answer was to a previous ticket.
Of course you can always reach out to us through email or by phone as well but being a technology company we wanted to show off some of the special ways we can handle your support requests!
